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Refunds & Returns Policy

PMWANIWIFI

At PMWANIWIFI , we strive to provide reliable WiFi device rental services. Please read this policy carefully before making a booking.

1. Non-Refundable Charges

  • The Delivery & Installation fee of ₹371/- (inclusive of GST) is strictly non-refundable under all circumstances.
  • The Booking Amount is non-refundable once paid.

2. Booking & Cancellation Policy

  • Bookings can be cancelled only within 3 hours of payment.
  • No cancellations or refunds will be allowed after 3 hours.
  • Bookings will automatically expire if the Security Deposit is not paid within 7 days.

3. Security Deposit

  • A refundable Security Deposit of ₹1,250 to ₹2,500 + 18% GST is mandatory.
  • Device delivery will be processed only after deposit verification.
  • The deposit is subject to deductions for damage, misuse, or policy violations.

4. Delivery & Installation

  • Delivery will be processed only after successful payment verification.
  • All delivery charges are to be borne by the customer.

5. Refund Structure (Device Return)

Usage Period Refund Percentage
Day 1–3090%
Day 31–6075%
Day 61–9060%
Day 91–12045%
Day 121–15030%
Day 151–18015%
After 180 days0% (Device remains with customer)

6. Monthly Rental Charges

  • Monthly rental ranges from ₹75 to ₹1,999 + 18% GST depending on plan and usage.
  • Final pricing details will be communicated by PMWANIWIFI.

7. Replacement Policy

  • Devices include a 6-month replacement guarantee (manufacturing defects only).
  • Replacement charge: ₹234.82/- (inclusive of GST).
  • Physical damage or misuse is not covered.

8. Usage & Liability

  • PMWANIWIFI is NOT an Internet Service Provider (ISP).
  • Internet speed depends on the telecom operator.
  • RIPL is not responsible for network-related issues.

9. Suspension & Termination

  • Services may be suspended with 24-hour notice in case of misuse.
  • Immediate suspension may occur for illegal activities.

10. Customer Responsibilities

  • Customers are fully responsible for device and service usage.
  • Any misuse or illegal activity is solely the customer's liability.
  • PMWANIWIFI holds no responsibility for customer actions.

11. Device Handling

  • Devices must not be tampered, modified, sublet, or transferred without written consent.
  • Violations may result in service termination and deposit forfeiture.

12. Loss or Damage

  • Loss or damage due to negligence will result in full deposit forfeiture.
  • Additional recovery charges (up to device MRP) may apply.

13. False Information

  • Providing false booking details will result in cancellation without refund.

14. Chargebacks

  • Fraudulent or unjustified chargebacks will be legally contested by PMWANIWIFI.

15. Policy Changes

  • PMWANIWIFI may update pricing and terms with 15 days prior notice.
  • Continued use of services implies acceptance of updated terms.

16. Force Majeure

  • PMWANIWIFI is not liable for delays due to:
    • Natural disasters
    • Government restrictions
    • Network outages

17. Disclaimer

This service has no affiliation with PM-WANI or any Government scheme.